Frequently asked questions - registered members
I recently completed the Register Terms & Conditions but have just received my membership renewal documents. What do I need to do now?
On this occasion, you need to renew your registration at the same time as your membership by agreeing to the Register Terms & Conditions again. After this, your membership and registration will be renewed at the same time.
How do I renew my registration?
To renew your registration, you need to accept the Register's Terms & Conditions again. The process is exactly the same as when you registered the first time.
Your registration is not renewed automatically because you need to confirm that you have read and agree to the Terms & Conditions.
I've been selected for audit. What information do I need to provide?
You will be sent a Guide to Audit document that will give details of requirements for audit. In summary, you will need to provide:
- your CPD record (for the past 12 months)
- your supervision record and details of your supervisor/s (for the past 12 months)
- contact details for your supervisor/s
- a copy of your indemnity insurance certificate, or confirmation of insurance from your employers
In your CPD, the assessors are looking for correlation between the information in the Reflection and Planning and the Action and Evaluation forms. You should use the templates available on the website to complete your CPD record and supervision details.
What happens if I joined the Register as an accredited member, but then lapse my accreditation?
If you lapse your accreditation you can still stay on the BACP Register as long as you remain a practising member of BACP. You do not need to take the CoP because we have already assessed your practice as an accredited member.
What happens if someone wants to complain about a Registered member?
It is essential that members of the public/users of counselling and psychotherapy have access to a complaints procedure in order to uphold public protection and confidence in the profession. The professional conduct procedure ensures legitimate complaints have a clear route for consideration by an independent panel.
Where appropriate, BACP will try to resolve disputes and support the relationship between therapist and client, increasing the client's understanding and enabling them to raise concerns directly with the therapist. If this fails or is not appropriate, then the complainant has the right to raise a formal complaint, which is processed in accordance with the professional conduct procedure.
If a complaint meets our key criteria, it is passed to pre-hearing assessment panel which decides whether it is serious enough to warrant a full professional conduct hearing. All complaints are considered by independent panels comprising lay and counselling and psychotherapy professionals. This ensures that complaints are understood and processed within the context of counselling and psychotherapy whilst also ensuring that the wider public interest is served.
The incidence of formalised complaints within counselling and psychotherapy is small relative to the size of the membership.